Customer Centre

Manage Your Account Online

Monitor your payment processing account anytime, anywhere – all you need is an internet connection. View your monthly statements and detailed reports, manage chargebacks, and analyze your sales and payment trends. It’s easy to use – thanks to an intuitive interface – no special software is required. And since MerchantConnect is password-protected, cardholder information is secure.

Launch MerchantConnect


24 Hour Customer Service
Call: 1.888.581.6555

Accept Payments Anywhere

Converge is our flexible, secure hosted payment solution that lets you accept payments and process transactions anywhere you run your business, including in-store, back office mail/telephone orders (MO/TO) and online. Converge helps you manage it all in one place, easily and securely online from your computer.

Launch Converge

Help Protect Cardholder Data - PCI Compliance

We offer a range of easy to implement tools to help keep your transactions secure and your business running smoothly.

Launch Sysnet Portal

Code of Conduct Requirements

The Canadian Code of Conduct demonstrates the industry’s commitment to ensuring that merchants are fully aware of the costs associated with accepting credit and debit card payments, and allowing merchants to freely choose which payment options they will accept.

View Requirements

File a Complaint

If you have a complaint regarding Non Compliance with elements of the Canadian Code of Conduct for the Credit and Debit Card Industry, you may file a complaint through a variety of channels with Elavon Canada.

Go to Complaints

Disclosure Packets

If you would like to receive a disclosure packet that provides basic elements of your contract with Elavon Canada along with information regarding your current pricing, you may request the documents via Customer Service.

Go to Request Form